# Google Rolls Out New Update to Reduce Burden for Chat Content Users
Google Workspace has launched an update to Google Chat that brings significant features to “Chat Content Users.” The new moderation tool in the Admin panel allows for efficient management of reported content on Google Chat. This update aims to reduce the burden on super admins and improve the overall management of reported content.
➤ The New Update Reduces the Burden of Super Admins
The update introduces a central hub in the Admin console to better manage reported content in Google Chat. Under Apps > Google Workspace > Moderation, this portal provides a summary of reports that have been addressed and those that are still pending. It integrates seamlessly with Gmail’s built-in email quarantine feature. The moderation tool is primarily designed for use by super admins, who can provide the “Moderate chat content report” privilege to specific individuals within the company, thereby relieving super admins of some of their workload.
Administrators and selected moderators need this tool to ensure proper and safe communication within Google Chat, which is essential for teamwork and productivity. The moderation tool offers various features, such as the ability to read all reports linked to a message, including previous resolutions, which are automatically deleted after 180 days.
Additionally, the tool makes it easier to examine the discussion transcript and edit the history of a reported message, providing details about the type of conversation, participants, space managers, rules, and other aspects. This comprehensive information enables admins and moderators to make well-informed judgments based on organizational regulations, such as removing certain messages or entire spaces. They can also include remarks in reports for future audits if needed.
Moreover, Google Workspace has enhanced the moderation tool by introducing a page for managing Gmail messages that have been quarantined. Super admins have direct access to this feature in the Admin portal under Apps > Google Workspace > Moderation.
This feature will be gradually rolled out starting on January 22, 2024, over 15 days. Customers of Google Workspace Enterprise Plus, Education Standard, and Education Plus will have access to Google Chat content reporting and moderation.
➤# Who can use the new moderation tool in Google Chat?
The moderation tool is primarily designed for use by super admins, who can also provide the “Moderate chat content report” privilege to specific individuals within the company.
➤# What features does the moderation tool offer?
The moderation tool offers features such as the ability to read all reports linked to a message, including previous resolutions, and the ability to manage Gmail messages that have been quarantined.
➤# When will the new feature be available to users?
The feature will be gradually rolled out starting on January 22, 2024, over 15 days. Customers of Google Workspace Enterprise Plus, Education Standard, and Education Plus will have access to Google Chat content reporting and moderation.
The new update from Google Workspace provides a comprehensive moderation tool to efficiently manage reported content in Google Chat. By introducing a central hub in the Admin console and enhancing features for managing Gmail messages, Google aims to streamline the moderation process and reduce the burden on super admins. This update reflects Google’s commitment to enhancing communication and collaboration within its Workspace platform.
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If you are interested and would like to learn more about the new Google Workspace update, please visit www.rmupdate.com/?p=71638.